Pre-order & Online Exclusive items usually take 1-2 weeks for us to receive, but may take longer based on the vendor's availability and shipping country. We will update you via email regarding any delays.
All other orders: Please allow 7-10 business days for processing/shipping after you place your order. You will be advised of any lengthy delays via email.
Pickup Orders:
You will only receive an email or SMS when your order is ready for pickup.
Please do not attempt to pickup your order unless you have been notified that your order is ready for pickup.
All pickups are from our 1925A Avenue Road store location, Monday - Saturday from 10:00am - 4:30pm, only after you have been notified that your order is ready for pickup.
Domestic Shipping (Within Canada):
We offer FREE SHIPPING within Ontario on all orders over $150 CAD. All other orders will be charged a $15 CAD* flat rate.
We offer FREE SHIPPING within Canada on all orders over $350 CAD. All other orders will be charged a $25 CAD* flat rate.
North America Shipping (USA):
We offer FREE SHIPPING to the USA on all orders over ~ $350 USD** (converted from Canadian ~$500 CAD). All other orders will be charged a $45 CAD* flat rate.
(Local taxes and duties may be charged upon delivery, as required by your country's customs - unfortunately, these are outside of our control).
This shipping rate may be subject to additional fees, based on the weight and size of the shipment.
Outside North America Shipping (International):
There is a $85 CAD* flat rate fee for all international orders.
(Local taxes and duties may be charged upon delivery, as required by your country's customs - unfortunately, these are outside of our control).
This International shipping rate may be subject to additional fees, based on the weight and size of the shipment.
*Linea Intima has the right to modify any shipping charges and rates without notice.
**Linea Intima default shop currency = $ Canadian Dollar (CAD), therefore, the free shipping threshold is to be met in CAD prices. Your order total is converted to USD currency based on the current conversion rate, so the free shipping threshold to meet in USD is not a finite amount for this reason. Please reach out to us sales@lineaintima.ca with any issues.
Shipments valued at $500 CAD or more may require a signature upon delivery. A signature upon delivery ensures the package has been accepted by someone at your address. If no one is home to accept and sign for the package - a pickup slip will be left with instructions on how to claim your package.
If you would prefer to have your order shipped without a delivery signature (regardless of the $ value), please send an email request to sales@lineaintima.ca. If you do request for delivery without a signature - Linea Intima assumes no responsibility if the package is lost or stolen
Online Purchases
*No exchanges/returns/credit notes for any discounted product(s) and/or purchase(s) made during a promotion. Any products with a gusset such as but not limited to panties, bodysuits, swimwear, shapewear, hosiery, etc. are always a FINAL SALE. All prostheses and all adhesive products are a final sale.
Please note: Items marked as ‘ONLINE EXCLUSIVE’ are final sale. These styles are not available in our retail stores and are offered exclusively through our website. As such, we are unable to accept returns or exchanges on these items.
Exchanges and Returns may be accepted within 10 days of delivery. Exchanges/Returns will not be processed or accepted unless you have a Return Authorization # provided to you and the non-gusseted items are in their ORIGINAL CONDITION (unworn, unwashed and with all tags still attached).
How do I start an exchange or a return for an online order?
1. Review the information below to determine if your purchase qualifies for an exchange or a return:
MAY be exchanged or returned if all criteria below is met
- Any item which does not have a gusset
- Purchased at regular price
- Started the exchange/return process within 10 days of delivery
CANNOT be exchanged or returned (FINAL SALE)
- Any item with a gusset (panties, bodysuits, swimwear, hosiery)
- Any purchases with a discount
- 10 days after delivery
2. If your item(s) meet all the criteria, please send an email to: sales@lineaintima.ca to request a Return Authorization # or for more information.
3. After you have been provided a Return Authorization #, you will be responsible for the costs of shipping the item(s) back to us.
Once we receive the item(s) at our Head Office [with all the tag(s) still attached and in unworn and unwashed condition], we will process a refund for the returned unit(s), less a 15% restocking fee to your original form of payment, within 2-5 business days.
OR
Once we receive the item(s) at our Head Office [with all the tag(s) still attached and in unworn and unwashed condition], we will provide you with an online credit note for the full amount. The online credit note is non-transferable, has no cash value and can ONLY be used toward online orders; and will be valid for 6 months after the date of issue. You should receive the online credit note to your email address within 2-5 business days of us receiving your return.
In the event you would like to exchange (a regular-priced, in-stock and non-gusseted item) for a different size or style, the restocking fee does not apply.
Online returns and exchanges cannot be processed in-store and will not be accepted without a Return Authorization # which we provide to you.
Please ensure that you are ordering your correct size. If you are unsure of your bra size, please check out the following video How To Measure Your Bra Size, or one of our professional fit specialists will be happy to assist you. Simply call us for a fit consultation during weekday office hours at: 416-913-7991 ext:29 or book an appointment for any of our stores.
In-store Purchases
Exchanges or store credits will be issued within 10 days of purchase. Store credits are valid for one year only and cannot be reissued. No refunds.
