*Only regular-priced, in-stock items which do not have a gusset (and are not a prosthesis) may be exchanged or returned. Select items offered for pre-order are final sale if we do not stock them in stores. All discounted items, all prostheses, all adhesive products, all gusseted items such as panties, bodysuits, swimwear, hosiery - are always a final sale.
Exchanges and Returns may be accepted within 10 days of delivery. Exchanges/Returns will not be processed or accepted unless you have a Return Authorization # provided to you and the non-gusseted items are in their ORIGINAL CONDITION (unworn, unwashed and with all tags still attached).
How do I start an exchange or a return for an online order?
1. Review the table below to determine if your purchase qualifies for an exchange or a return:
|MAY be exchanged or returned if all criteria below is met||CANNOT be exchanged or returned (FINAL SALE)|
|Any item which does not have a gusset||Any item with a gusset (panties, bodysuits, swimwear, hosiery)|
|Purchased at regular price||Any purchases with a discount|
|Started the exchange/return process within 10 days of delivery||10 days after delivery|
2. If your item(s) meet all the criteria, please send an email to: firstname.lastname@example.org to request a Return Authorization # or for more information.
3. After you have been provided a Return Authorization #, you will be responsible for the costs of shipping the item(s) back to us.
Once we receive the item(s) at our Head Office [with all the tag(s) still attached and in unworn and unwashed condition], we will process a refund for the returned unit(s), less a 15% restocking fee to your original form of payment, within 2-5 business days.
Once we receive the item(s) at our Head Office [with all the tag(s) still attached and in unworn and unwashed condition], we will email you a Gift Card for online use which will act as your credit note, for the full amount of the products purchased. We do not refund shipping charges.
Your online credit note will be emailed to you within 2-5 business days of us receiving your return, and will be valid for 6 months after the date it is emailed to you. To apply your credit note to your next online order, please enter the Gift Card # (will be sent in a separate email) when you are checking out. Credit notes for online purchases may only be used online.
In the event you would like to exchange (a regular-priced, in-stock and non-gusseted item) for a different size or style, the restocking fee does not apply.
Online returns and exchanges cannot be processed in-store and will not be accepted without a Return Authorization # which we provide to you.
Please ensure that you are ordering your correct size. If you are unsure of your bra size, please check out the following video How To Measure Your Bra Size, or one of our professional fit specialists will be happy to assist you. Simply call us for a fit consultation during weekday office hours at: 416-913-7991 ext:29 or book an appointment for any of our stores.